Terms of Service

These Terms, together with our Privacy Policy and any order, plan description or written agreement that references them, constitute the entire agreement between you and ShareGlo regarding the Service and supersede all prior proposals, communications and agreements. If you have a separate signed agreement with ShareGlo, that agreement controls to the extent it conflicts with these Terms.

We may make these Terms available in languages other than English. If there is any conflict, the English version governs except where applicable law requires otherwise.

• "Software" means the ShareGlo host, viewer and related client applications, agents and updates that we make available.
• "Device" means a computer, server or other device on which the Software is installed or which is accessed through the Service.
• "Remote Session" means a connection through which one Device views or controls another Device using the Service.
• "Relay" means the connection-brokering and routing infrastructure operated by or for ShareGlo.
• "Subscription" means a paid, term-based plan; "Free Version" means any plan or tier we offer at no charge; "Trial" means a time-limited evaluation of paid features.
• "Content" means data, files, screen output, audio, keystrokes and other material transmitted through a Remote Session.
• "User" means each individual you authorize to access the Service under your account.

ShareGlo provides remote access, remote control and screen-sharing functionality that lets authorized Devices establish encrypted connections with one another, brokered through the Relay. The specific features available to you depend on the plan you select, as described at the time of purchase or on our website.

The Relay establishes and routes connections; it is designed so that Remote Session Content is end-to-end encrypted between the participating Devices. We may modify, add or discontinue features of the Service where there is good cause, including to comply with law, to address security or technical requirements, or to improve the Service. We will not materially degrade the core functionality of a paid plan during its term without offering you a remedy as described in §18.

To use most features you must create an account and provide accurate, current and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Access is granted to named individuals; sharing a single login among multiple people is not permitted. You must notify us promptly at support@shareglo.com of any unauthorized use of your account.

You must be at least 18 years old (or the age of majority in your jurisdiction) and not barred from receiving the Service under applicable law to use the Service.

Subject to your compliance with these Terms and payment of applicable fees, ShareGlo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software and access the Service for your internal business or personal use during the applicable term. We reserve all rights not expressly granted.

You will not, and will not permit any User or third party to:

• copy, modify, translate, or create derivative works of the Software except as expressly permitted;
• reverse engineer, decompile or disassemble the Software, or attempt to derive its source code, except to the extent applicable law expressly permits despite this limitation;
• rent, lease, lend, sell, sublicense, distribute, or provide the Service to third parties as a service bureau, timesharing or hosting offering, except as expressly authorized;
• circumvent, disable or interfere with security, licensing, rate-limiting or other technical protection measures;
• remove or alter any proprietary notices, or use our trademarks without permission;
• use the Service to build a competing product, or to benchmark it for a competitor without our prior written consent;
• introduce malware, or use the Service to transmit unlawful, infringing or harmful material.

Because the Service enables remote viewing and control of Devices, you may only use it to access Devices that you own or are expressly authorized to access. You represent and warrant that, for every Remote Session you initiate or accept, you have all rights, consents and authority required under applicable law, including the consent of the device owner and any individual whose screen, data or activity may be observed.

You must not use the Service to gain unauthorized access to any system, to conduct surveillance without lawful basis and required notice, to facilitate fraud, technical-support scams or social-engineering, or for any other unlawful purpose. ShareGlo has no ability to verify the lawfulness of your sessions and disclaims all responsibility for your unauthorized use. You will defend and indemnify ShareGlo against claims arising from your breach of this section (see §17).

Paid plans are sold as Subscriptions with the term, price and feature set stated at purchase. Unless stated otherwise, a Subscription has an initial term and then renews automatically for successive terms of equal length until cancelled. You may cancel renewal at any time before the end of the then-current term through your account or by contacting billing@shareglo.com; cancellation takes effect at the end of the current term.

Free Versions are provided for the permitted use described at sign-up and may be subject to usage limits and commercial-use restrictions. We may modify, limit or discontinue a Free Version at any time. Trials give you temporary access to paid features; unless you purchase a Subscription before the Trial ends, access to those features stops automatically.

You agree to pay all fees for the plan you select. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law or expressly stated in these Terms, and are exclusive of taxes. You are responsible for all applicable taxes other than taxes on our net income. You authorize us and our payment processors to charge your payment method on a recurring basis for renewals.

We may change prices for future terms with at least 28 days' notice before the change takes effect; if you do not accept a price change you may cancel before it applies. If a payment fails or is overdue, we may send reminders and, after a reasonable cure period, suspend or terminate the Service as described in §18.

You agree not to use the Service to: violate any law or third-party right; access Devices without authorization (see §6); transmit malware, spam or unlawful content; infringe intellectual property; harvest data without consent; impose an unreasonable load on, probe, scan or test the vulnerability of the Service or Relay without authorization; or attempt to gain unauthorized access to any account or system. We may investigate suspected violations and cooperate with law enforcement.

You are responsible for providing and maintaining the hardware, operating systems, network connectivity and third-party software needed to use the Service, and for configuring the Software appropriately for your environment. You are responsible for backing up your own data; ShareGlo is not a backup service. You are responsible for your Users' compliance with these Terms.

The Software may automatically download and install updates, which are subject to these Terms. We may release new versions and may cease supporting older versions; some features may require you to run a current version. We may modify the Service for good cause, including legal, security or technical reasons.

The Service may interoperate with or rely on third-party services, and may include open-source components governed by their own licenses. Your use of third-party services is governed by their terms, and ShareGlo is not responsible for them. We may modify or disable integrations and APIs at any time.

ShareGlo and its licensors own all right, title and interest in and to the Software and Service, including all intellectual property rights. These Terms grant you a license, not a sale, and no rights are granted except as expressly stated. You retain all rights in your own Content; ShareGlo does not access Remote Session Content except as described in the Privacy Policy.

If you provide feedback or suggestions, you grant ShareGlo a perpetual, irrevocable, royalty-free license to use them without restriction.

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by confidentiality. This does not apply to information that is public, independently developed, or rightfully obtained from a third party, or to disclosures required by law.

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms. Where ShareGlo processes personal data on your behalf as a processor, our Data Processing Addendum applies and is available on request at privacy@shareglo.com. You are responsible for having a lawful basis and any required notices and consents for the personal data you process through the Service, including the consent of individuals observed during Remote Sessions.

We will provide the paid Service with commercially reasonable care and skill and substantially in accordance with its published documentation. Our sole obligation, and your sole remedy, for a failure to meet this standard is for us to use commercially reasonable efforts to correct the non-conformity or, if we cannot, to refund the fees for the affected period.

EXCEPT AS EXPRESSLY STATED, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND SHAREGLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT THE RELAY WILL ALWAYS BE AVAILABLE. FREE VERSIONS, TRIALS AND BETA FEATURES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAREGLO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SHAREGLO FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.

These limitations do not apply to liability that cannot be excluded or limited by applicable law (for example, for death or personal injury caused by negligence, fraud, or willful misconduct). Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. Additional consumer protections for EEA, UK and Swiss customers are set out in §20.

You will defend, indemnify and hold harmless ShareGlo and its affiliates, officers and employees from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service in violation of these Terms, (b) your unauthorized access to any Device or other breach of §6, or (c) your Content. We will notify you of the claim, give you control of the defense (subject to our right to participate with our own counsel), and reasonably cooperate.

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately if you materially breach these Terms (including non-payment, unauthorized access under §6, or unlawful use), if required by law, or to protect the Service or other users; where practical and not prohibited, we will give notice and an opportunity to cure.

On termination, your license ends and you must stop using and delete the Software. You are responsible for exporting your data before termination; after a reasonable period we may delete data associated with your account, except where retention is required by law or our backup cycles. Sections that by their nature should survive (including §§5, 13–18, 20–22) survive termination.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods. Subject to the arbitration provision below, the parties submit to the exclusive jurisdiction of the state and federal courts located in [COUNTY], [STATE].

Binding arbitration and class-action waiver (US customers).

To the extent permitted by law, any dispute that cannot be resolved informally will be settled by binding individual arbitration seated in [CITY, STATE], rather than in court, except that either party may bring claims in small-claims court or seek injunctive relief for intellectual-property or unauthorized-access matters. YOU AND SHAREGLO AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. You may opt out of this arbitration agreement by notifying us at legal@shareglo.com within 30 days of first accepting these Terms. This provision does not apply where prohibited by law, including for many consumers in the EEA, UK and Switzerland (see §21).

If you are a consumer habitually resident in the European Economic Area, the United Kingdom or Switzerland, the following applies and prevails over any conflicting provision above:

• Mandatory law. Nothing in these Terms deprives you of the protection of mandatory provisions of the law of your country of residence, including your statutory rights and the right to bring proceedings in your local courts. The arbitration and class-waiver provisions in §20 do not apply to you to the extent they are unenforceable under your local law.
• Governing law for consumers. The choice of law in §20 does not deprive you of the protection afforded by mandatory consumer-protection provisions of the law where you live.
• Statutory warranty. We provide the Service with the conformity required by applicable consumer law; the disclaimers in §16 apply only to the extent permitted by that law.
• Liability. Nothing in §17 limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
• Withdrawal. Where a statutory right of withdrawal applies to a purchase, we will honor it; by starting to use a digital Service during the withdrawal period at your request you may lose that right as permitted by law.
• Data protection. Processing of your personal data is governed by the EU/UK GDPR as described in our Privacy Policy.
• Online dispute resolution. EU consumers may use the European Commission's ODR platform; we are not obliged to participate in proceedings before a consumer arbitration board.

The Service is subject to US export-control and sanctions laws and may be subject to those of other jurisdictions. You represent that you are not located in, and will not use or export the Service in violation of any embargo or to any restricted or denied party, and that you will not use the Service for any prohibited end use. You are responsible for complying with all applicable export and sanctions laws.

• Changes to these Terms. We may update these Terms; we will give reasonable notice (for material changes, at least 28 days where practicable) by posting the updated Terms with a new effective date or by notifying you. Your continued use after the changes take effect constitutes acceptance; if you do not agree, stop using the Service.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Severability. If any provision is unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may give notices by email to your account address or by posting in the Service; you may contact us at the addresses in §24.
• Entire agreement. These Terms are the entire agreement between the parties on this subject.

Shareglo, Inc., [REGISTERED ADDRESS, CITY, STATE ZIP, USA]. General and billing questions: support@shareglo.com / billing@shareglo.com. Legal notices: legal@shareglo.com. Privacy: privacy@shareglo.com.