Frequently asked questions

ShareGlo is a remote-desktop platform for Windows and macOS. From one computer you can see another machine's screen live, take full mouse and keyboard control, transfer files, sync the clipboard, and reach your own devices unattended — all over a fast, encrypted connection.

Create a free account and install the ShareGlo Viewer on the computer you'll work from. To reach a machine when nobody is in front of it, install the ShareGlo Host on that machine too.

Yes. The Basic plan is free and lets you reach up to 3 of your own machines for personal use, with no credit card required. Paid plans add commercial use, longer sessions, more devices, and team management.

The Viewer is the app you control from — it lists your devices and lets you start sessions. The Host is installed on a computer you want to reach later, so you can connect to it unattended, with no one at the keyboard.

Open the Viewer and sign in. Pick a device from your list and click to connect, or enter a one-time session code to support someone live.

Attended access is live support: the person at the remote machine shares a session code and is present during the session. Unattended access lets you connect to a registered device any time, even when nobody is there — ideal for your own computers and servers.

For one-off live support, the other person just runs the Viewer and shares a session code — no permanent install needed. For unattended access, install the Host on the remote machine once.

When the network allows, ShareGlo connects you directly, peer-to-peer, for the lowest latency. If a direct path isn't possible, it falls back automatically to an encrypted edge relay. Either way the link runs over QUIC.

One-time session codes are safer than reusing a fixed ID and password: they're short-lived and tied to a single session, so there's no standing credential to leak or guess.

Yes. You can switch between every display on the remote machine, and multi-monitor support is included on all plans — there's no per-monitor licensing.

Yes. A dual-pane file browser lets you move files in both directions, and the clipboard syncs between your machine and the remote host.

Sessions are encrypted in transit over QUIC, each account allows a single active login to limit credential sharing, and admins can apply per-device policies. Business plans add audit logs so every connection is accountable.

Yes. Screen, input, and file-transfer data all travel over an encrypted QUIC transport.

On Business plans, audit logs record who connected to which device and when, so you always have an accountable history.

Yes. Admins can disable clipboard sync, file transfer, or remote input on a per-device basis using device policies.

On Windows, the secure desktop — the lock screen and UAC elevation prompts — can't be captured for technical reasons. We surface this openly rather than hide it; the rest of the desktop streams normally.

Basic is free for reaching your own machines. Pro suits freelancers and power users who need the full toolkit and commercial use. Business adds shared seats and central administration. Enterprise offers concurrent, channel-based licensing for IT teams and MSPs.

Commercial use is included on the Pro plan and above. The free Basic plan is for personal use.

Instead of paying per person, you pay for the number of simultaneous connections (channels). Everyone on your team can have an account, and you're only billed for how many connect at once — with SSO, audit logs and dedicated support included.

Yes. Paid plans can be cancelled at any time and stay active until the end of your billing period.

Native Host and Viewer apps run on Windows 10 and 11 and on macOS 12 and later.

Make sure the machine is powered on, connected to the internet, and that the ShareGlo Host is installed and running. Once it reconnects to the cloud it will appear online in your device list.

The apps update themselves automatically, so you're always on the latest version with the newest fixes and features.

Head to our contact page and send us a message. We'll get back to you by email.